JOB IDENTIFICATION
Position Title : AV Engineer
KEY ORGANIZATIONAL RELATIONSHIPS
Accountable To : IT Manager
PRINCIPAL DUTIES AND RESPONSIBILITIES
The AV Engr’s responsibilities include, but are not limited to:
• Client Management – Building and maintaining client relationships, advising clients on best practice, technical risks and potential procedural
• Team Management – Direct management of Events Technicians and working with Operations Manager to ensure all projects are resourced effectively
• Fault Reporting Management – ensure all faults are reported and escalated in accordance to contract SLAs
• Attend all planning meetings and be responsible for resource scheduling, crewing, technical briefing
• Share management duties of technical staff in the delivery of live projects across all sites
• Work with specialized production (internal and external) and facilities companies in the provision of required services
• Maintain good communication channels with clients, get to know their technical requirements and choose the right solutions
• Project management across multiple client sites
• Attend/coordinate production meetings
• On-site management and overall responsibility of projects
• Providing a concise technical brief to the relevant parties
• Outsourcing and booking of hire equipment and additional services when required
• Technician duties maybe required as needed
• Post-event wrap-up report and meeting, including identification of incidents and problems and ensuring these rectified prior to future projects
• Share knowledge and best practices across the entire IT team
• Identify area of potential technological/operational improvements and consult with the relevant stakeholders
• Carry out all operations when required, usually involving out-of-hours commitments
• Awareness of, and compliance with the Quality, Environmental and Health and Safety policies and procedures of the client and the company
TRAINING AND DEVELOPMENT
• Team Building – Promote and deliver team collaboration whilst maintaining team morale
• Appraisals – Execute annual performance appraisals for on-site and regular one-to-one performance management reviews
• Work with Operations Manager to identify opportunity for team training
QUALIFICATIONS
Education
Bachelor’s Degree, preferably in IT
Required Experience
• Minimum 5 years of experience in a related industry
• Excellent communication
• Customer service
• Interpersonal skills
• Flexibility and attention to detail
• Ability to problem-solve and multi-task