Accountable To :

• IT Manager

The AV Engr’s responsibilities include, but are not limited to:

• Client Management – Building and maintaining client relationships, advising clients on best practice, technical risks and potential procedural
• Team Management – Direct management of Events Technicians and working with Operations Manager to ensure all projects are resourced effectively
• Fault Reporting Management – ensure all faults are reported and escalated in accordance to contract SLAs
• Attend all planning meetings and be responsible for resource scheduling, crewing, technical briefing
• Share management duties of technical staff in the delivery of live projects across all sites
• Work with specialized production (internal and external) and facilities companies in the provision of required services
• Maintain good communication channels with clients, get to know their technical requirements and choose the right solutions
• Project management across multiple client sites
• Attend/coordinate production meetings
• On-site management and overall responsibility of projects
• Providing a concise technical brief to the relevant parties
• Outsourcing and booking of hire equipment and additional services when required
• Technician duties maybe required as needed
• Post-event wrap-up report and meeting, including identification of incidents and problems and ensuring these rectified prior to future projects
• Share knowledge and best practices across the entire IT team
• Identify area of potential technological/operational improvements and consult with the relevant stakeholders
• Carry out all operations when required, usually involving out-of-hours commitments
• Awareness of, and compliance with the Quality, Environmental and Health and Safety policies and procedures of the client and the company